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Roame Help Center

Once you've found an award flight using Roame, you’ll need to book it directly through the airline or the relevant loyalty program. Roame helps you discover the availability of flights across 19+ airline programs, but we don’t handle bookings directly.

Booking a flight with points usually involves transferring your points to an airline program and then ticketing the flight. Just select your desired flight, choose "Transfer" next to your preferred program, and Roame will provide step-by-step instructions on how to book it.

Verify availability with Live Search (if using SkyView)

, keep in mind that SkyView results are cached and may show availability that was last seen a few hours or days ago.

running the same search using Live Search

 to ensure the flight is still available in real-time. This is the best way to confirm up-to-date availability.

always verify award availability directly on the airline's site before transferring points.

: If you see a flight you like, try to book it as soon as possible—award seats can go fast, especially for premium cabins.

: Sometimes, you’ll book flights operated by a partner airline (e.g., booking a Lufthansa flight using Air Canada Aeroplan miles). Ensure you’re searching in the correct loyalty program.

: Once you transfer points to an airline program, you typically can’t transfer them back, so always confirm availability with Live Search first.

 Some airline programs are very flexible and offer free changes/cancellations on all award tickets, some are strict and charge large fees or don't let you alter the flight at all. Make sure to understand the individual cancellation policy before booking!

How do I book a flight after finding one?

Once you've booked a flight using your points, you might need to make changes or cancel your reservation. Here’s what you need to know about modifying award flights:

The ability to change or cancel a flight booked with points depends on the airline’s specific rules and fees. Here’s what to look for:

 Some airlines allow free changes, while others may charge fees depending on the fare class or program.

 Policies vary—some airlines let you cancel for free and redeposit your points, while others charge a fee.

You will need the confirmation number or booking reference from the airline. This can typically be found:

In your confirmation email from the airline.

In your account on the airline’s loyalty program website.

If you booked through a partner airline, you may also need the partner’s reference number.

Visit the Airline’s Website or Call Their Support:


If you booked through a partner airline using points, you’ll need to contact the 

airline through which you redeemed points

—not necessarily the one operating the flight.

Once your reservation is canceled, it may take a few days for the points to return to your account. Double-check your loyalty program account for updates.

 Some airlines, like American Airlines or United MileagePlus, offer more generous change or cancellation policies for award tickets.

 Some award fares may be non-refundable, so confirm before booking.

 Some airlines charge lower fees if you cancel far in advance.

How do I make changes or cancel a reservation made with points?

If you’re just short on points for a flight you want to book, don’t worry! Here are a few strategies to help you close the gap and make that reservation:

1. Combine Points from Different Programs

You can often transfer points from multiple credit card programs into a single airline loyalty program. For example:

American Express Membership Rewards, Chase Ultimate Rewards, and Capital One Miles can all transfer to programs like Air Canada Aeroplan or Avianca LifeMiles.

This flexibility allows you to consolidate points across cards and issuers to meet the requirements for your booking.

Many airline loyalty programs allow you to purchase miles directly to top off your account. For instance:

If you’re booking a business-class flight for 50,000 Aeroplan points but only have 45,000 Chase points, you can transfer your points to Aeroplan and then buy the remaining 5,000 points directly from Air Canada.

Buying points can be a quick and convenient way to fill small gaps, especially if a great deal is available. Just be sure the cost of purchasing points makes sense for the value of the redemption.

Occasionally, credit card programs offer transfer bonuses to airline or hotel partners. For example, a 20% bonus on transfers to a program like Flying Blue could help stretch your points further, turning 50,000 points into 60,000.

Keep an eye on current transfer bonuses to get the most value from your points. Roame often highlights these opportunities in our newsletter!

4. Earn Points Through Promotions or Spending

 Keep an eye out for promotions offering extra points on purchases (e.g., shopping portals or airline sales).

 Your credit card might give you bonus points for hitting certain spending thresholds.

These can help you quickly close the gap without purchasing miles directly.

How can I get more points to complete my booking?

We understand it might feel a little inconvenient to leave Roame and head to another website to complete your booking, but it’s all part of ensuring you get the best value for your points!

Booking flights with points and miles often requires working directly with the 

 or partner sites. Unlike cash bookings, award redemptions can have specific steps, including transferring points to a program and completing the reservation directly with the airline.

At Roame, we make this process as seamless as possible by:

 to guide you from point transfers to ticket confirmation.

If you get stuck or have questions during the process, our team is here to help. Don’t hesitate to reach out to our 

Why am I directed to other websites to complete my booking?

At Roame, we show one-way award flight searches for a simple reason: they’re the smartest way to maximize flexibility, availability, and value when booking award travel. Here’s why we focus on one-way flights and why you should too with points:

Booking Flights

How do I book a flight after finding one?

How do I make changes or cancel a reservation made with points?

How can I get more points to complete my booking?

Why am I directed to other websites to complete my booking?

Why book one way flights?