How do I make changes or cancel a reservation made with points?
Last updated January 15, 2025
Once you've booked a flight using your points, you might need to make changes or cancel your reservation. Here’s what you need to know about modifying award flights:
Step 1: Check the Airline’s Policy
The ability to change or cancel a flight booked with points depends on the airline’s specific rules and fees. Here’s what to look for:
- Change fees: Some airlines allow free changes, while others may charge fees depending on the fare class or program.
- Cancellation fees: Policies vary—some airlines let you cancel for free and redeposit your points, while others charge a fee.
Step 2: Locate Your Booking Confirmation
You will need the confirmation number or booking reference from the airline. This can typically be found:
- In your confirmation email from the airline.
- In your account on the airline’s loyalty program website.
- If you booked through a partner airline, you may also need the partner’s reference number.
Step 3: Make Changes or Cancel
Here’s how to proceed:
- Visit the Airline’s Website or Call Their Support:
- Log in to your loyalty program account and find the reservation under “My Trips” or “Manage Booking.”
- Select options to change or cancel the flight.
- If you can’t modify online, contact the airline’s customer support directly.
- For Partner Bookings: If you booked through a partner airline using points, you’ll need to contact the airline through which you redeemed points—not necessarily the one operating the flight.
- Follow the Cancellation Steps:
- Confirm any applicable fees for canceling or changing.
- Verify the timeline for points redeposit and refund of taxes/fees, if applicable.
Step 4: Keep an Eye on Your Points
Once your reservation is canceled, it may take a few days for the points to return to your account. Double-check your loyalty program account for updates.
Tips for a Smoother Process:
- Look for flexible programs: Some airlines, like American Airlines or United MileagePlus, offer more generous change or cancellation policies for award tickets.
- Know your fare class: Some award fares may be non-refundable, so confirm before booking.
- Always review the fees: Some airlines charge lower fees if you cancel far in advance.
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