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Roame Help Center

Need help or have a question? Our support team is here to assist you!

We’re always happy to help you get the most out of Roame! If you have an urgent issue or feedback, don’t hesitate to reach out.

How do I contact support?

Stay up to date with the latest flight deals! Our newsletter is sent several days a week to bring you the best award flights directly to your inbox.

It’s the easiest way to make sure you never miss a deal!

 How do I sign up for the Roame newsletter?

We know that finding the perfect award flight often means keeping an eye on flight availability for days, weeks, or even months. You never know the exact moment your dream booking will become available. That’s why we created 

—to do the work for you! This feature notifies you when award seats become available that meet your preferences (points, stops, routes, fare class, etc), helping you snag the best deals without constant searching.

 members (our Pro tier), but if you’re part of the program, here’s how to get started!

 are a powerful tool to help you lock in the best award flights. Whether you’re planning a vacation months in advance or hoping to snag last-minute availability, Roame Alerts will notify you by email as soon as award seats become available on your chosen route using SkyView to frequently check availability. Once an award seat that meets your criteria is found, Roame sends you an email notification so you can book it right away. No more endless searching—just sit back and wait for the deal to come to you.

Check down below for a detailed walk-through of the entire process with pictures!

If you want to edit or delete a flight alert, you can do so in the Alerts panel. To show the panel:

Select the Alerts (#/5) button, and the alerts panel will pop out on the right side of your screen.

You can now make any edits to your current alerts or delete alerts you no longer need to make room for new ones.

Example Video of How to Set and Edit Alerts

Let’s walk through an example of how this process works: what if we want to depart from 

 in business class during cherry blossom season? Being able to set alerts can be an extremely powerful way to find the best deals and save a lot of time.

Are you having issues with Alerts? Let's see if we can help you troubleshoot these problems.

Why Can’t I See the Availability on the Airline’s Website?

Roame Alerts work by doing a routine search of user-set alert routes. While these alerts are sent out when we find them, oftentimes, award space disappears quickly because there is limited availability. So, the deal you were alerted to may no longer be available. Always check the “last seen” indicator in the live view search from your alert email to understand when Roame found the availability.

To avoid getting overwhelmed with emails, fine-tune your alert settings:

 Reduce this limit to avoid itineraries with multiple stopovers.

 Set this higher if you want to avoid mixed-class fares.

 Lower the fees filter to avoid alerts with high surcharges.

 Adjust the points filter so you don’t receive alerts for flights that require too many points.

Important Note: Avoid Marking Roame Alerts as Spam

To ensure you continue to receive alerts, please do not mark Roame alert emails as spam. Marking our emails as spam can cause your email provider to block all future notifications from Roame, meaning you’ll miss out on important alerts for award availability and travel deals. If you ever want to adjust your alerts, you can do so directly within your account instead of marking emails as spam. This way, you’ll still have access whenever you’re ready to jump back into the search for your next trip!

Example Process of How to Set and Edit Alerts

Let’s finish by walking through the step-by-step process of to set, edit, receive, and book alerts with Roame. 

 tab on your Roame account. Then, perform a search for your desired route and dates.

2. Now, make sure to filter the results by your desired parameters, like max points, number of stops, cabin class, or fees to narrow down the results. Don't worry if it shows nothing is available, that's what the alerts are for! 

 toggle above the search bar. Congrats, your alert has been set! Now keep an eye out for the best email you'll receive all week.

4. If you need to delete or edit your alert for any reason, simply click on the 

 button, and the alerts panel will pop out on the right side of your screen. You can now make any edits to your current alerts or delete alerts you no longer need to make room for new ones.

5. Good news, you received an email alert from Roame! First, do a little happy travel dance. This email will include details of the available flight, such as points cost, stops, and departure times. Now, click on the link to head back to Roame.

6. Clicking on the link in the alert email will take you back to Roame’s site, where you can see a breakdown of the flight details. Here, you’ll find more information on the transfer partners available, points needed, and options to proceed with booking directly with the airline.

Once you confirm that the alert still has availability, you’re ready to proceed! Use Roame to see your transfer options, check your points balance, and connect to the airline’s booking site to finalize your booking.

With Roame Alerts, you can ensure you will not miss that valuable award redemption opportunity you are waiting for. Our alerts let you track routes, set your preferences, and receive real-time notifications when your ideal flights open up—all without constantly searching.

How to Set Flight Alerts

We’ve built a large and growing Facebook group where you can connect with like-minded points enthusiasts, share tips, and get help finding the best redemptions. Unlike many points discussion groups on the internet, Roame's Facebook community is friendly and welcoming to individuals at any level of the game, from credit card newbie to world nomad.

Looking for region-specific discussions? We’ve got you covered:

Join the conversation and get insights, advice, and inspiration from fellow travelers and points pros.

How can I join Roame's Facebook community?

Follow us on social media for real-time updates, travel inspiration, and highlights of the best points deals.

Stay informed, inspired, and ready to book your next adventure.

Community and Support Channels

How do I contact support?

How do I sign up for the Roame newsletter?

How to Set Flight Alerts

How can I join Roame's Facebook community?

Where can I find Roame on social media?