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Roame Help Center

This guide is intended to help first time users get a better understanding of how to use SkyView Lite (free version) and SkyView Pro (premium version).

SkyView is the first-ever tool launched to allow you to search for award availability between any two destinations worldwide for up to 60 day windows at a time, up to 365 days in advance (up to 60 days for SkyView Lite).

If you find yourself searching manually for award availability (even on Roame) across several weeks or months at a time, then SkyView might be able to help you save a lot of time and effort down the road.

 searches a preset collection of routes once per day and aggregates all possible booking options for the flight.

Example Of How SkyView Works: Domestic Flight

Say we’re looking for business class tickets from New York to San Francisco sometime in 2024 summer. This competitive route typically features lie flat seats.

SkyView enables us to quickly and easily search all possible business flight options available during that timeframe. Rather than search through each date, SkyView saves us a tremendous amount of time and effort:

Example Of How SkyView Works: International Flight

Let’s take things a step further to see the full power of SkyView: what if we want to depart from 

 in business class? Being able to search general regions can be an extremely powerful way to save a lot of time.

We can now see several enticing options to Asia, including some fantastic deals in business and first class on some top tier airlines. Trust us: finding these options individually would have taken hours. With SkyView, we’re able to spend quite literally less than 5 minutes to see all our results.

Roame offers two types of SkyView access: SkyView Lite and SkyView Pro. The differences for the most part are pretty simple:

Search flights departing up to 60 days in the future

Search flights departing up to 365 days in the future

SkyView Lite gives you the chance to try out SkyView before committing to a subscription. However, SkyView Lite is free to use for all Roame members, as long as you have an account with us.

 giving you trouble? Let's try seeing if we can help you troubleshoot these problems.

SkyView Shows No Results, But Regular Live Search Does?

A common issue that comes up is when SkyView gives blank/no results for searches, while regular live search gives some results. This happens due to how SkyView works.

There are approximately 70,000+ possible airport routes worldwide; SkyView searches across just a portion of these most popular routes every day. Routes that have been set as an alert by a user are also included in the daily search. If an option that meets a user criteria is found, an alert will be sent.

Therefore, if you are finding that your routes are frequently showing poor or blank results, try the following to queue SkyView to search your route in the next 24 hrs:

Enter your search criteria. Don't forget to adjust the maximum number of points you want to use

If SkyView Set the route and criteria as an alert

Come back to Roame in about 24 hrs and view your new results

I See A Result, But It's Not On The Airlines Website!

 works by doing a daily search of our prespecified and user-set alert routes. When you search on SkyView, you're going to see 

, which are saved results accumulated from multiple days of searches. For completeness, we save results for a few days after we find them. If we can find the same route on an earlier day, then the old cached result will be overwritten and the "last seen" timer will reset.

If you can't see the result on the airline's website, it's always in your best interest to take a look at the "last seen" indicator.

 coolest features is the ability to set alerts and get notified whenever award availability comes up. To avoid getting flooded with alerts, it's important to keep in mind a few things about SkyView's search criterias (the biggest culprits for why some alerts get flooded):

 Make sure to tone down this limit, or you'll receive options with many stopovers

 If you don't want to received mixed class fares, then pull premium % up higher than 0%

 If you want to avoid high surcharges, make sure to turn down the fees

 If you don't want to spend a ridiculous amount of points on your flight, make sure to adjust this criteria

 SkyView is an extremely powerful and innovative tool 

 in the award search space that can help you achieve your travel dreams. With a first-in-class search capability to view all flight availabilities across hundreds of days, you can quickly and easily pinpoint the exact flight you want to take.

SkyView

) works by searching popular routes + alert routes once per day and saving them down (caching). This consequently means we do not search every route worldwide (like the route you have shown here) because it doesn't fall under our immediate list of popular routes nor has another user set an alert for the route.

The way to remedy this is to set an alert for this specific route and then check back in (about 24 hrs should be good). This way, your route will be added to our SkyView search and if results that meet your criteria come up, you will be notified. 

Otherwise, if you don't want to wait, just turn off SkyView and 

Also, be sure to check your filters! Make sure your filters aren't unintentionally removing search results. If in doubt, clear all filters to make sure there are not results being filtered out.

Why do I not see any SkyView results?

) works by searching popular routes + alert routes once per day and saving them down (caching). So, sometimes, the results you see can be old since they were "last seen" several hours/days ago (see the image in our 

The best way to approach this is to first start with a SkyView search. Then, you conduct that same search using a 

 so that you can verify if the result is still up to date.

It’s extremely complex and difficult to get points data across airlines.

The live tool is in real time, but the cached SkyView tool lets you search up to 60 days at once, search from all top airports in the US to all top airports in Europe, and set alerts. That functionality is impossible when searching manually across 17 airline websites.

Imagine searching 17 airline websites * 50 original airports * 50 destination airports * 60 days. That would be you searching 2.55M times for availability and that’s just searching each route once.

And you can’t even set alerts with individual airline websites, you can have to just come back and search the same routes again. So you would be searching 2.55M times at least every single day, just to match 1 search on the cached SkyView search.

Why are my SkyView results not live?

Using SkyView, you can perform region-to-region searches. Below is a guide to all the countries within each region we support:

: Algeria, Egypt, Libya, Morocco, Sudan, Tunisia, Western Sahara

: Benin, Burkina Faso, Cabo Verde, Côte d’Ivoire, Gambia, Ghana, Guinea, Guinea-Bissau, Liberia, Mali, Mauritania, Niger, Nigeria, Senegal, Sierra Leone, Togo

: British Indian Ocean Territory, Burundi, Comoros, Djibouti, Eritrea, Ethiopia, Kenya, Madagascar, Malawi, Mauritius, Mozambique, Réunion, Rwanda, Seychelles, Somalia, South Sudan, Tanzania, Uganda, Zambia, Zimbabwe

: Angola, Cameroon, Central African Republic, Chad, Congo (Brazzaville), Congo (Kinshasa), Equatorial Guinea, Gabon, São Tomé and Príncipe

: Botswana, Eswatini, Lesotho, Namibia, South Africa

: Denmark, Estonia, Finland, Iceland, Ireland, Latvia, Lithuania, Norway, Sweden, United Kingdom

: Austria, Belgium, France, Germany, Liechtenstein, Luxembourg, Monaco, Netherlands, Switzerland

: Belarus, Bulgaria, Czechia, Hungary, Moldova, Poland, Romania, Russia, Slovakia, Ukraine

: Albania, Andorra, Bosnia and Herzegovina, Croatia, Cyprus, Greece, Holy See (Vatican City), Italy, Kosovo, Malta, Montenegro, North Macedonia, Portugal, San Marino, Serbia, Slovenia, Spain

: Kazakhstan, Kyrgyzstan, Tajikistan, Turkmenistan, Uzbekistan

: China, Hong Kong, Japan, Macau, Mongolia, North Korea, South Korea, Taiwan

: Brunei, Cambodia, Indonesia, Laos, Malaysia, Myanmar (Burma), Philippines, Singapore, Thailand, Timor-Leste, Vietnam

: Afghanistan, Bangladesh, Bhutan, India, Iran, Maldives, Nepal, Pakistan, Sri Lanka

: Armenia, Azerbaijan, Bahrain, Cyprus, Georgia, Iraq, Israel, Jordan, Kuwait, Lebanon, Oman, Palestine, Qatar, Saudi Arabia, Syria, Turkey, United Arab Emirates, Yemen

: Fiji, New Caledonia, Papua New Guinea, Solomon Islands, Vanuatu

: Kiribati, Marshall Islands, Micronesia, Nauru, Palau

: American Samoa, Cook Islands, French Polynesia, Niue, Samoa, Tonga, Tuvalu, Wallis and Futuna

: Anguilla, Antigua and Barbuda, Aruba, Bahamas, Barbados, British Virgin Islands, Cayman Islands, Cuba, Dominica, Dominican Republic, Grenada, Haiti, Jamaica, Montserrat, Puerto Rico, Saint Kitts and Nevis, Saint Lucia, Saint Vincent and the Grenadines, Trinidad and Tobago, Turks and Caicos Islands, United States Virgin Islands

: Belize, Costa Rica, El Salvador, Guatemala, Honduras, Nicaragua, Panama

: Argentina, Bolivia, Brazil, Chile, Colombia, Ecuador, Guyana, Paraguay, Peru, Suriname, Uruguay, Venezuela

: Bermuda, Canada, Greenland, Saint Pierre and Miquelon, United States

Within the US, you can search individual stated, or the following regions:

 Connecticut, Maine, Massachusetts, New Hampshire, Rhode Island, Vermont

 Illinois, Indiana, Michigan, Ohio, Wisconsin, Iowa, Kansas, Minnesota, Missouri, Nebraska, North Dakota, South Dakota

 Delaware, Florida, Georgia, Maryland, North Carolina, South Carolina, Virginia, West Virginia, Alabama, Kentucky, Mississippi, Tennessee, Arkansas, Louisiana, Oklahoma, Texas

 Arizona, Colorado, Idaho, Montana, Nevada, New Mexico, Utah, Wyoming

 California, Oregon, Washington, Alaska, Hawaii